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FAQ's

Shipping in Singapore
Free shipping in Singapore when you purchase 3 or more bottles. We currently ship within Singapore via QXpress and your order should typically arrive within 3-5 working days (Monday – Friday) of you receiving your order confirmation. 

Occasionally, there may be a small delay with, especially around public holidays, and if so, we’ll do our best to let you know in advance.

International Shipping
We can now confirm shipping to Malaysia, Hong Kong, Philippines, Indonesia and India through EasyShip which will give the options of multiple options and couriers. If there are any taxes or duty they will be borne by the customer . For more details check out our Flat Rate Shipping

Currency
All prices are listed and charged in SGD.

Do you carry…?
We will continuously work on bringing in and exploring our product range to include more and more boutique hot sauces from around the world. If there are any particular ones you’re looking for, that you think would be great for Heat Pantry, then please email us at info@heatpantry.com and let us know what they are. We’ll do our best to get our hands on them for you!

Hot Ones...the Last Dab?
Unfortunately this sauce is exclusively sold through the Heatonist based in NYC. If we had to pick some sauces that might be similar in heat level and flavor, we'd suggest 'Hellfire's Fear This!'

Do you have a shop?
We’re an online shop, so we don’t have a retail store, but we do hope to do some pop-up stores in the near future. Follow our Instagram page for the latest news on events and pop-ups – we’d love to meet you.

Do you have tastings?
Yes! We’d be happy to host tastings for private events and parties, and you can contact us at info@heatpantry.com. Otherwise, please look-out for our pop-up events, where we’ll have some samples that you can try.

Are you happy with your sauce?
We’re a small business, and having happy customers is our top priority. We’d love to hear from you if you have any feedback, comments, or issues with your order. Whilst we can’t offer refunds or exchanges on orders once the bottles have been opened, we’ll do what we can to help. Please email us at info@heatpantry.com.